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Ms. Wranosky addressed the importance of updating contact information in managing communication and coordination of services:
"Mr. Gremillion and Dr. Van Hoose developed a checklist with the help of Cher Walker who at the time was director of the Medical Reserve Corps. . . . Annually we elect new officers and, therefore, we change the CPMS contact person to the name of our new President. He is the first contact in the case of a disaster. He and our CPMS Disaster Chairman coordinate the CPMS’ interaction with all the necessary people. Each year, we also make sure we get all of our other checklist telephone numbers updated. The Office of Emergency Preparedness (OEP) annually requests and is provided an updated list of the physicians who are specialists who would be needed, like surgeons and neurosurgeons, or any other physicians who might be called due to a mass casualty kind of situation, whether it would be an explosion at one of our refineries or a hurricane. The OEP has a system for automatic phone contacts to alert the necessary physicians. They have also told us that they will make available to our CPMS physicians the ability to communicate between them and each other. They told us that they won’t know beforehand what kind of communication will be working, but whatever works will be provided to the doctors."
Ms. Wranosky of the Calcasieu Parish Medical Society expressed a similar concern in the lack of reimbursement following Hurricane Rita:
"There were a lot of doctors who did not get reimbursed for taking care of patients during the storm who thought they would. Somehow or another, New Orleans receives preferential treatment as compared with other areas of the state who get overlooked. We have had to become accustomed to that, but it is a shame it has to happen that way. The recovery situation was handled differently here in Southwest Louisiana, and we didn't suffer the long term affects that New Orleans did. We recovered so well, the mayor had a hard time selling the fact that we needed help from anybody."